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Warm Tips : Aliexpress Shoes Size is Chinese shoe code ( EUR Size)
( Example Like This Euroepan 36 = Fit My Foot length 23cm ) How to choose the shoe size I want (The following is the foot type Suggestions to choose according to the standard size, if your foot type obesity or other type, you can contact customer service give you better advice, thank you!) European 34 = Feet length 22cm European 35 = Feet length 22.5cm European 36 = Feet length 23cm European 37 = Feet length 23.5cm European 38 = Feet length 24cm European 39 = Feet length 24.5cm European 40 = Feet length 25cm European 41 = Feet length 25.5cm European 42 = Feet length 26cm
Heel Height: Platform Height:
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Q1How quickly will you ship my order ? Do you do wholesale and dropshipping ? How fast do you process the order once i pay you? A1：Dear , We do order Shipping Within 1-7 Working days When there Received you payment .YES ,We have ample supply. We do Order Shipping Way by China Post Registered Air Mail,HongKong Post Air Mail, ePacket, Or DHL And AliExpress Standard Shipping AliExpress etc Way to you.
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A:) Do not hesitate to contact us anytime before and after your purchase, we are committed to your 100% customer satisfactione .B:) We are not responsible for any custom duty and import tax.C:)Delivery time depends on destination and other factors, Usually Shipping time Within15-45 Working days Will Arrival , if you can’t get it on time ,Contact us trouble extended date and check the tracking information.
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A:) If u satisfied our products,we appreciated if u can give us positive feedback and 5 stars , thanks for your support. B:)We strive for positive feedback on all transactions and nothing less than an overall Detailed Seller Rating (DSR) of 5. Unfortunately, If you are planning to give us a neutral/negative feedback because of your bad buying experience with us, please contact us at any time so as to clear up your discontent and resolve the problem.C:)Please give us the opportunity to solve the problems,we understand the concern and frustration u may have and try to do everything to solve these issues.D,:) If u have any questions , welcome to us, we strive for 100% customer satisfaction, thanks for your time.
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A:)Do not hesitate to contact us anytime before and after your purchase, we are committed to your 100% customer satisfaction.B:)We try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately.C:)Please allow 1-2 business days for us to response. If you do not receive any reply from us, please check your email account.Or trouble you contact US again, thank you!D,:) Please add me to your favorite list! Thank you for browsing & Good Day!
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About Shipping
Receiving Time
Receiving time = Processing time +Shipping time.
- Processing time: Normally 1-3 Business Days
The time we are talking about is a business day and may be delayed if we encounter holidays.
- Shipping Time & Shipping Fees
United States, Australia, Canada, New Zealand:
Standard Shipping (8-15 business days) - Free(Orders Over USD$59)
Standard Shipping (8-15 business days) - US$9.9(Orders Below USD$59)
Rest of world (238 countries and regions):
Standard Shipping( 8-18 business days)- US$20
Delivery
You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out.
Please contact us within 5 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.
Important Notice:
1. Due to the virus problem, we disinfection all item and packages for your safety concern, and we suggest you disinfection the package when get it. And packages might be delayed. Please understand.
2. Processing time: In order to guarantee the quality of our products, FineGina.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
3. Under the virus situation, we use DHL or FedEx for the first part of shipping and transfer to local post service(USPS, AU Post~) to get it delivered for fastest shipping. You might be not able to track it at website for few days early, but we promise it should be delivered in time and it is legit number.
4. In Covid-19 outbreak, international logistics may encounter a 5-8 days delay.
Custom Tax or Duty
Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff.
Tips for shipping:
1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by FineGina.com.
4) We apologize that military addresses (APO, FPO, DPO) cannot be delivered.
30 Days Return Guarantee
Thank you for shopping at FineGina.com.
We gladly accept the return/exchange within 30 days of receipt if you are not quite pleased with the items you received. However, please make sure items in new condition. And inimate products like swimwear is not returnable.
Simply drop us an email or note before return/exchange, we will try our best to meet your request.
Please note overdue requests may not be accepted.
What’s FineGina’s Return/Exchange Policy?
- Returns must be received in new condition, unused, unworn, unwashed. Otherwise, returns will be subject to refusal. Swimwear, underwear and other private products are not retunrnable.
- FineGina is not liable for problems under the following: Wrong size or color picked; Customer‘s subjective factors and just dislikes the item. Return shipping fees and the shipping fees from FineGina to customer are at customer's own expense.
- We do not accept returned package without notifying us upfront.
- We do not accept packages returned using COD service.
- Don't return the package to the shipping address on shipping label, we cannot receive the package. If so, we cann't make any refund.
How should I make a return?
1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund
- Submitting return request by dropping an email.
- Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)
- Please return through your local post office to avoid tax when it arrives in our country.
- Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
- Refund will be released within 5 working days after we received the package.
How should I make an exchange?
- Return package first, as steps above.
- Resend will be arranged once we get return info.
Contact us
Email us at: service@FineGina.com
